Services In London
I’ve left something on one of your buses. How can I get it back?
This depends on which route you lost your item. Any item of lost luggage is sent back to the garage that the route operates from - see the route list for further details. Once you have found which garage the route is based at, give them a call to see if the item has been found (calls can be taken from 9am to 4pm Monday-Friday)

 Please note that drivers return items of lost property to the garages at the end of their shift. Lost property from Battersea is transferred to Walworth overnight.

If the garage concerned has your item, it can be picked up from the garage itself (free of charge). Occasionally items can be posted to you, though this may involve a charge depending on the item involved.

Each Friday all lost property from all garages is sent to Transport for London’s Lost Property Office, from where items can be collected for a small charge. Further details can be found at by checking the Transport for London website.

Services in Surrey
Any items left on all of our Surrey routes are taken back to Byfleet garage at the end of the driver’s shift. If you think you have left something on one of our buses then call 01932 74 5230, which is available from 04:00 through to 22:00 (Monday to Friday, reduced hours over the weekend).

If we have the item, it can be collected at no charge from the garage itself, which can be found at the following address:

Travel London (West) Ltd
20a Wintersells Road
Byfleet
Weybridge
Surrey
KT14 7LF

If you cannot collect the item from the garage, it can be posted to you for a small fee, depending on the item involved. The majority of lost property items will be held for 3 months before disposal.