London Area Routes

• How can I pay for my ticket?
There are many different types of tickets and passes that can be used on Travel London buses. Full details can be found by visiting the Transport for London’s ticket information page.

Please note that, in central London, all tickets must be purchased before boarding any bus. If you do not have a pass, tickets can be bought, using cash, from machines at each stop in central London.


• How much will it cost?
Transport for London are responsible for setting prices on all London buses. Cash single fares across London are now £1.50, although this is reduced to £1 (peak) or £0.80p (off peak) if you are using an Oyster Pre-Pay card. (Prices correct at January 2006)

Travelcard and other passes vary in price – for more details see Transport for London’s ticket information page.


• How often do your buses run?
Most of our routes in London operate a high frequency service, meaning that there will be a bus every 6-12 minutes. Transport for London measure our performance by the length of time passengers wait, on average, at each stop, and we strive to ensure that these timings are adhered to. We do this by having service quality monitors at strategic points along each route.


• Do the buses have low-floor access for disabled passengers, prams and so on?
Many of our buses have low floor access. A service which is completely accessible is indicated by a symbol on the timetable.


• What is your head office address?
Our London-based routes are run from five garages across the south and south west of the capital. Our head office is at Walworth garage, at the following address:

Travel London Ltd
Head Office
301 Camberwell New Road
London
SE5 0TF


• I’ve left something on one of your buses. How can I get it back?
Click here for details of how we deal with Lost Property on London services.


• How do I make a complaint, comment or suggestion about your services?
Travel London welcomes your views, if you have a comment, complaint or suggestion about any of our London services, please contact us at our Head Office address given below.

Please be sure to include your name, address, daytime contact number (if possible) and any relevant information (service number, date time of day etc).

Travel London Ltd
Head Office
301 Camberwell New Road
London
SE5 0TF

Alternatively send your comments direct to Transport for London, click here for contact details



Surrey area routes

• Which towns and villages do you serve in Surrey?
Travel London buses operate primarily in the northern half of the county, serving regional centres such as Walton-on-Thames, Hersham, Esher, Egham, Staines, Woking, Weybridge and numerous villages in between those points. Our 441 and 555/6/7 service run to and from Heathrow Airport to serve some of those destinations, whilst a number of routes run into and out of Kingston. Finally, Guildford is linked to Kingston by the 515 (Monday-Saturday) and 515A (Sunday) services.


• How can I pay for my ticket?
All of the buses we run in Surrey can be boarded by paying the driver for a ticket.


• How much will it cost?
Prices vary according to the distance traveled along any of our routes, ranging from £1.10 through to £3.80 for the longest journeys. Return fares, which are considerably cheaper than two singles, are available on all routes, as are our ‘10 for 8’ single tickets offer.

Explorer tickets, available for all day travel on all of a particular route, are also available, costing £7 for adults and £4 concessions. A family ‘explorer’ ticket, valid for 4 people with a maximum of two adults costs £14.(Prices correct at January 2006)


• What times do the buses run?
The majority of our routes run from around 06:00 through to around 19:30, although certain routes (particularly the 441 and 555/6/7) have much longer operating hours (441 and 555/6/7). Please see timetables for more details.


• What passes are valid on your services?
A range of staff and other concessionary passes can be used on our services. Staff passes from a number of bus operators in the area are valid for free travel at any time, as are police officers producing warrant cards or uniformed traffic wardens.

Surrey ‘Citizen Cards’ and Surrey ‘Student fare cards’ are also accepted for concessionary fares on all routes, whilst the Woking Travelwide ticket is also valid on Woking area sections of the 426, 446 and 471 routes.

TfL Passes and Tickets are valid on small sections of certain routes within the TfL boundary (Kingston area); further details can be ascertained from drivers.

Finally, BAA Travelcards, when presented with a valid photocard, are valid throughout the route at any time for free travel.


• I’ve left something on one of your buses. How can I get it back?
Click here for details of how we deal with Lost Property on Surrey services.


• How do I make a complaint, comment or suggestion about your services?
Travel London welcomes your views, if you have a comment, complaint or suggestion about any of our Surrey services, please contact us at our Head Office address given below.

Please be sure to include your name, address, daytime contact number (if possible) and any relevant information (service number, date time of day etc).

Travel London Ltd
Head Office
301 Camberwell New Road
London
SE5 0TF